Question 1

Can I change plans later?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time through the Stripe Customer Portal. When upgrading, you'll be charged the prorated difference immediately. When downgrading, the change will take effect at the end of your current billing period.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. All transactions are encrypted and PCI-compliant.

Question 3

What is your refund policy?

Accepted Answer

Refunds are handled on a case-by-case basis. Please contact our support team if you're not satisfied with the service. We recommend using the free trial period to test the platform.

Question 4

What happens when I run out of credits?

Accepted Answer

If you run out of AI credits, you won't be able to continue planning until your credits reset on your next billing cycle. You can upgrade to a higher plan at any time to get more credits immediately.

Question 5

Is there a free trial?

Accepted Answer

Yes! All subscription plans include a free trial period. Monthly plans get a 7-day trial, and yearly plans get a 14-day trial. During your trial, you receive $1 in credits to test all features.

Question 6

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no cancellation fees through the Stripe Customer Portal. Your access will continue until the end of your current billing period.

Question 7

Do you offer educational or non-profit discounts?

Accepted Answer

We may offer discounts for educational institutions and non-profit organizations on a case-by-case basis. Contact our support team with proof of your status to inquire.

Question 8

What's included in support?

Accepted Answer

All paid subscribers receive email support Monday through Friday, typically with responses within 24-48 hours.

Question 9

Are there any setup fees or hidden charges?

Accepted Answer

No. We believe in transparent pricing. The subscription price you see includes your AI credit allocation for the billing period. There are no setup fees or hidden charges.

Question 10

How do AI credits work?

Accepted Answer

AI credits are allocated in USD and cover the actual costs of using AI models through OpenRouter. Different models have different costs per token. You can monitor your credit balance and usage in real-time from your dashboard.

Question 11

What is the V2 multi-agent planner?

Accepted Answer

All new accounts get our V2 multi-agent planner by default. It uses 10 specialized AI agents, critic reviews, and quality scoring across a 10-phase pipeline. Existing users can opt-in from Account Settings. No extra cost — same credit allocation, better plans.

Features	Base	Plus
AI Credits & Usage
Monthly AI Credits	Based on plan	Based on plan
AI Models Access	All Premium Models	All Premium Models
MVP Projects	Unlimited	Unlimited
Plan History	Full History	Full History
V2 Multi-Agent Planning
10-Phase Planning Pipeline
10 Specialized AI Agents
Critic Reviews per Phase
Live Documentation Pre-Fetch (Context7)
Quality Scorecard (7 Dimensions)
Traceability Matrix
Planning Features
Guided MVP Discovery
Tech Stack Selection (50+)
Market Research & Risk Analysis
PRD with 5 Mini-Specs
UX Flows, Wireframes & Navigation
Architecture with 7 Sub-Documents
Feature Prioritization with Dependencies
Sprint-Grouped Tasks with Tests
Test Strategy & CI/CD Pipeline
Progress Tracking
Export & Integration
Markdown Export
JSON Export
AI Brief for Cursor / Claude Code
Security
7-Layer Security Pipeline
Prompt Injection Protection
Output Filtering & Leak Detection
Support
Email Support	Mon-Fri	Mon-Fri
FAQ & Help

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